{"id":11,"date":"2026-03-17T08:57:23","date_gmt":"2026-03-17T08:57:23","guid":{"rendered":"https:\/\/gen-reat.sbs\/?page_id=11"},"modified":"2026-03-18T17:39:07","modified_gmt":"2026-03-18T17:39:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/gen-reat.sbs\/en_ca\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

Understanding Our Policy for Digital Educational Products<\/strong><\/p>\n\n\n\n

Every course, seminar, workshop, and learning module available through this store is a fully digital product \u2014 delivered instantly upon purchase as streaming video content, downloadable files, reference documents, worksheets, and supplementary materials. Because the nature of digital goods means that access is granted immediately and content cannot be physically returned, our refund policy is structured around fairness to both the learner and the integrity of the educational material we produce.<\/p>\n\n\n\n

We ask that you read the following carefully before making a purchase. If you have questions about whether a specific programme is the right fit for your current level or learning goals, we strongly encourage you to reach out to us before enrolling rather than after.<\/p>\n\n\n\n

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When a Refund Will Be Granted<\/strong><\/p>\n\n\n\n

We take the quality and accuracy of our astronomy education programmes seriously. If you experience a verifiable technical failure that prevents you from accessing course content \u2014 such as a broken video stream, corrupted downloadable file, or a system error that blocks login to your enrolled programme \u2014 we will investigate the issue promptly. Where the fault lies clearly on our side and cannot be resolved within a reasonable timeframe, a full refund will be issued without question.<\/p>\n\n\n\n

If you believe the content of a programme was materially misrepresented in its published description \u2014 meaning the subject matter, depth, or format differs significantly from what was stated on the product page \u2014 you may submit a written refund request with a specific explanation of the discrepancy. We review each such request individually. Vague dissatisfaction or a change of personal interest does not constitute misrepresentation.<\/p>\n\n\n\n

Accidental duplicate purchases are refunded in full. If you purchased the same course twice under different transactions, contact us with both order references and we will process the refund for the duplicate charge without delay.<\/p>\n\n\n\n

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When a Refund Will Not Be Granted<\/strong><\/p>\n\n\n\n

Because all content is delivered digitally and access is immediate, refunds are not available once you have streamed a significant portion of a course, downloaded the programme materials, or accessed the supplementary documents and worksheets included with your enrolment. The act of accessing the learning content constitutes use of the product.<\/p>\n\n\n\n

Refunds are not granted on the basis of finding the material too advanced or too introductory for your current level of astronomical knowledge. Each product page carries a clearly written Target Audience section and a detailed course outline \u2014 we encourage all prospective students to read these carefully before purchasing.<\/p>\n\n\n\n

Promotional, discounted, or bundle purchases are non-refundable unless a technical fault is confirmed.<\/p>\n\n\n\n

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How to Submit a Request<\/strong><\/p>\n\n\n\n

Refund requests must be submitted in writing through our store’s contact form or by email to our support address. Please include your full name, order number, the name of the course or programme in question, and a clear description of the issue you are experiencing. Requests submitted without an order number cannot be processed.<\/p>\n\n\n\n

Our team reviews all submissions and responds within three business days. We may ask clarifying questions or request a screenshot of any technical error before making a final determination.<\/p>\n\n\n\n

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Our Commitment to You<\/strong><\/p>\n\n\n\n

We design every astronomy programme in this catalogue to deliver genuine educational value \u2014 from beginner night sky foundations through to advanced exoplanet science and stellar astrophysics. If something is not working as it should, we want to know. Our goal is for every learner who enrols to come away with knowledge and skills they can apply, and we stand behind the quality of what we publish.<\/p>","protected":false},"excerpt":{"rendered":"

Understanding Our Policy for Digital Educational Products Every course, seminar, workshop, and learning module available through this store is a fully digital product \u2014 delivered instantly upon purchase as streaming video content, downloadable files, reference documents, worksheets, and supplementary materials. Because the nature of digital goods means that access is granted immediately and content cannot […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gen-reat.sbs\/en_ca\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gen-reat.sbs\/en_ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gen-reat.sbs\/en_ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gen-reat.sbs\/en_ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gen-reat.sbs\/en_ca\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/gen-reat.sbs\/en_ca\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":40,"href":"https:\/\/gen-reat.sbs\/en_ca\/wp-json\/wp\/v2\/pages\/11\/revisions\/40"}],"wp:attachment":[{"href":"https:\/\/gen-reat.sbs\/en_ca\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}